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Our approach to customer care involves placing the customer at the centre of everything we do.

At Nxtera, we value every customer interaction, from design and implementation to service and support. Our customer care program is a blend of intuitive support tools built into the software and technical resources to guide you through the engagement.

Raise a Request

At Nxtera, we value every customer interaction, from design and implementation to service and support.

Our customer care program is a blend of intuitive support tools built into the software and technical resources to guide you through the engagement.

Implementation Services

Configuration and design.

Systems integration.

Automated software download.

Multi-layered security.

Pre-built test libraries.

Test deployment wizards.

Load balancing.

Dedicated Project Management.

Scheduling, alerting and set up.

On-site & remote training programs.

Support Services

Support Center staffed 24/7 for global support.

Operational support engineering team.

Integrated reporting and resolution process.

Platform self-health monitors system and services.

Audit logs record all administrator actions.

Expert system help explains tests and results.

System generated event based action plans.

Automated back-up and log rotation routines.

Version control.

License management.

Request Support

Customers can request support by calling the Nxtera Service Center at +44 (0) 845 053 3410 for all urgent matters and can also raise a request via the support portal at http://support.nxtera.com

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