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All organisations recording to fulfill regulatory requirements and gain business insights will profit from the Nxtera Automation Suite

Solutions By Industry

Our solutions enable firms to locate and accurately report critical voice transactions to capitalise on advanced business intelligence support trade reconstruction and provide accurate evidence for regulatory oversight, avoiding risk and penalties whilst boosting performance and transparency.

Financial Services

The consequences of non-compliance to regulatory mandates can be costly to your business and your personal reputation. Nxtera helps ease the compliance burden with our innovative software solutions.

Nxtera software compliance management products - Proof, Parity, Reflect, Retrieve and Verify - can be implemented independently or as a holistic enterprise solution to manage your critical communications environment:

Proof

Confirms all critical communications are running and ready for start of day business. Proof automated testing of the entire voice communications and recording infrastructure validates configurations are correct, software versions are synchronised and services are fully operational.  Any failures are immediately alerted upon via dashboards and exceptions reports.

 

Parity

Screens every call that ingresses or egresses your voice environment to determine whether each transaction is successfully recorded and is policy compliant in near real-time. Parity enables proactive notification to the authorities for recording and compliance errors, safeguarding against potential regulatory breaches and fines.

Reflect

Conducts scheduled or on-demand automated ‘Walk The Floor’ audio quality testing and scoring to ensure  every handset, voice platform and call recorder is writing calls to disk with acceptable voice quality that is auditable.

Retrieve

Extracts call records and related metadata to a secure, digitally signed, auditable open standards database. Retrieve locates and extracts calls rapidly and accurately without manual intervention to support trade reconstruction and litigation programs with legally defensible searchable voice records.

Verify

Compares rules and regulations are correctly implemented from initial commissioning and throughout the user lifecycle of critical voice communications.  Verify ensures policies, processes and technologies are aligned, are policed in real time and are fully documented to provide compliance evidence and business analytics.

Contact Centres

Call Centres rely on data collected from agent interactions in a complex multi-channel environment to manage performance, identify call patterns and improve competitiveness. Nxtera solutions help manage your customer engagement programs and service levels from a single intelligent platform.

Nxtera’s automated management products - Proof, Parity, Reflect, Retrieve and Verify - can be implemented to monitor performance across multiple technologies and locations, and to gain valuable insight into agent behaviours.

Proof

Confirms functionality of contact centres’ communications services to assure peak operational performance in a complex ecosystem. Proof can be set to launch automated testing on a schedule controlled by you to test every checkpoint and menu is working properly to boost customer experience.

 

Parity

Screens all agent calls to verify recording status against policy, providing assurances recordings will be available when you need them to evaluate staff performance  or to produce evidence. Parity detects any recording failure  immediately and provides full reporting of the cause.

Reflect

Conducts scheduled or on-demand automated ‘Walk The Floor’ audio quality testing and scoring to ensure  every handset, voice platform and call recorder is writing calls to disk with acceptable voice quality that is auditable for playback and analysis.

Retrieve

Extracts call records and related metadata to a secure, digitally signed, auditable open standards database with user friendly search functionality . Retrieve locates and extracts calls rapidly and accurately without manual intervention to support business reporting  and analytics to improve organisational performance.

Verify

Compares internal recording rules and are correctly implemented from initial commissioning and throughout the agent lifecycle in a multi-channel communications environment.  Verify ensures policies, processes and technologies are aligned, are policed in real time and are fully documented to satisfy any internal or external compliance inquiry.

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