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Nxtera and Wilmac Partner to Provide Voice Recording Compliance and Service Assurance Solutions

Posted 21/04/16

Nxtera Ltd., a leader in the design and delivery of automated compliance assurance software solutions to the financial, call center and media markets, has joined the Wilmac Partner Program to combine its automated compliance solutions with Wilmac’s extensive voice recording service portfolio.

Wilmac, headquartered in New York, is a certified Gold NICE partner providing on-site and remote services from its centralized NOC to financial, call center and public safety customers throughout North America.  Wilmac delivers a comprehensive service portfolio including consulting, design, implementation, project management, legacy support and transition, proactive monitoring and compliance assessment programs.  Partnering with Nxtera extends its capabilities to manage the performance and quality of all recorded voice transactions.

The Nxtera automation Suite (NauS) delivers software solutions to comprehensive testing that ensures operational performance across communications platforms, adherence to recording rules against policy, and confirmation of voice quality as well as an automated retrieval process for daily transfers as well as bulk requests.  Nxtera software products are vendor independent and are easily adaptable to incorporate new technologies as they become available.

Wilmac will promote the NauS products through its broad sales channel across North America, and will provide the full range of implementation and support services.

“Wilmac continues to provide innovative service assurance solutions to solve a multitude of recording challenges for our customers,” Bill McDonnell, chief executive officer of Wilmac said.  “We are excited to partner with Nxtera, an innovator in compliance assurance software to complement our voice recording service assurance.”

Andrew Lamb, founder and managing director of Nxtera adds “Wilmac and Nxtera are uniquely positioned to provide a holistic voice recording compliance solution.  Stringent regulations require firms to have programs in place to assure the entire voice recording estate is performing at the optimal level, records and evidence are available for compliance and that the transactions captured by the technology are being correctly recorded and archived for easy retrieval as needed. This partnership provides a single assurance package to customers.”

 

ABOUT NXTERA

Nxtera specializes in the development and delivery of software based active testing and monitoring. In its 10 year history the company has built a leading reputation of delivering quality automated business focused solutions based on extensive industry knowledge, and understanding of customer challenges and the underlying business and operational support systems.  Nxtera core products Proof, Parity, Reflect and Retrieve are used by financial, call center and media customers globally to provide governance over tens of millions of recorded transactions annually.  Nxtera is headquartered in Hampshire, UK with direct presence in London and New York and a network of strategic partnerships worldwide.  For more information, visit www.nxtera.com.

 

ABOUT WILMAC

Wilmac is a leading provider of Compliance Recording, Quality Assurance, Workforce Optimization, and Public Safety solutions. As key business partners with industry leaders, Wilmac’s product suite consists of an entire range of best-of-breed products well-suited for many different applications, all supported by the deepest bench of high level technical support professionals in the industry. Headquartered in Rochester, NY, Wilmac also has offices in Toronto, ON, New York City, and Philadelphia, PA. For more information, visit www.wilmacco.com.

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