Verint Automated Verification Intuitive Compliance Software changes the game for financial services and contact centres
Who We Are
Whether implemented on premises or cloud-based, our automated monitoring and testing safeguards firms from risks associated with non-compliance to regulations and improves competitiveness with advanced business intelligence. Our customers are among some of the top global investment banks proving we have a track record of alleviating compliance and operational stress associated with managing critical communications.
Our History
Nxtera was founded in 2006 to deliver consultancy services for Operational Support Systems and developed value add services around the vendor products not available in the market. The nTelligence automation platform was launched in 2010 to support financial services, combining relationships and industry knowledge to solve customer challenges associated with managing complex voice communications and recording environments.
2018 brings a new era, as Nxtera are pleased to have joined forces and become part of the Verint Systems family. Together, Verint and Nxtera offer the broadest portfolio of automated compliance and assurance technologies on the market and continue to drive innovation in the compliance and contact centre arena.
Where We Are
Our corporate offices and development centre are located in Waterlooville, Hampshire UK, 10 miles north of Portsmouth with easy accessibility to London.
Management Team
Andrew Lamb – Managing Director
Andrew Lamb, Managing Director at Nxtera, is a Hampshire local. Residing in Lee-On-The-Solent, he started Nxtera in February 2006 after years of involvement in the networks side of the Telecommunications world. He has worked in operations, support, design, and lastly management in companies such as Racal, Global Crossing and Virgin Media. Andrew started Nxtera after seeing the need in the market for an organisation with real understanding of customer operational challenges, backed by real technological capability and agility. He sees Nxtera’s Automation Suite as a technological step-change that will be vital for financial organisations looking to adapt to regulations, but also believes it will have many use cases and adoptions currently not even considered. He’s a rugby fan outside of work, who also loves mountain biking, skiing and scuba diving.
David Adcock – CTO
Dave Adcock, Operations Director at Nxtera, has been a technology innovator for over fifteen years; starting his career at the Royal Navy, before moving into a role as a lead software engineer at Datadesign. In 2004, he became a founding member of EpsosMaster, where he pioneered a software-as-a-service distributed stock control and EPOS platform, long before these concepts were common place. In 2007, he joined Nxtera as the Operations Manager and in 2010 built the very first version of our automation suite. He continues to be a thought leader in the field of automation, and, supported by a strong team of developers and analysts, is known for his pragmatic, out-of-the-box approaches to otherwise difficult problems. Away from the office, the father of three enjoys off-road driving and is a keen guitar player.
Mission and Vision Statement
Mission Statement
Nxtera is a specialist company designing and supporting software solutions that improve our customers’ operational effectiveness and accuracy via automation and expertise.
Vision Statement
Nxtera strives to achieve global recognition as a leader in bringing innovative automated software solutions to the financial, media and call center markets that solve key business challenges.
Company Values
Engagement
Our greatest asset is the relationship we have with the people in our ecosystem, including our employees, our customers and our partners. We seek to establish and nurture long term engagements built on trust, respect and service leading to positive outcomes.
Quality
We exercise quality in every aspect of our business from strategic planning to product development to customer service and support. We hold ourselves and our products to a high standard in every interaction we have.
Innovation
As a software company, a core tenet is to know our markets well enough to serve them today and anticipate the future where our leading edge solutions help our customers flourish in a changing landscape. We continually investigate technology advancements to add valuable functionality and improve operating efficiency.
Balance
Our employees’ well being is paramount to our ongoing success. We practice flexibility in working hours and locations and encourage our team to maintain a healthy work-life balance while supporting the normal ebbs and flows of business.
Our range of automation software products...
Parity - Policy Check
The dashboard
Real time visibility and alerting for all live call recording, customer contact centre processes and media broadcasting.
Reflect - Operations Check
The quality control
Ensuring consistent quality of recorded or broadcasted audio.
Retrieve - Media Vault
The data processor
Offering reputation and risk management through advanced, automated data retrieval.
Verify - Policy Engine
The enforcement
Ensuring compliance by automatically enforcing communications policy.