Empirix is the market leader for service quality assurance solutions for new IP communications.
Since 1992, Empirix’s Hammer-based service quality assurance solutions have helped Network Equipment Manufacturers, Network Service Providers and Enterprise Contact Centres successfully transition to new technologies including Unified Communications, IP Contact Centres, VoIP, NGN, and IMS-based networks. Their commitment to quality sets the standard for the industry.

Hammer™
Fundamental to all Empirix products and services the Hammer Test engine is an industry-unique technology that is the key reason why Empirix products test and assure service quality better than any other solutions on the market.
In short, the Hammer Test Engine™ reproduces realistic user behaviours on networks and applications to assure their quality will stand-up to real-world loads and scenarios, both in an out-of-service testing and in-service monitoring basis. Validating to realistic user behaviours is the only way to assure networks, applications, and equipment will meet service levels in production environments. Anything less creates a false sense of quality assurance.

Onesight for Web

The easiest, most comprehensive way to manage your Web applications and infrastructure, OneSight for Web Applications combines the effective measurement of the customer experience with metrics on the performance and availability of supporting applications and infrastructure.

OneSight tracks the performance of your Web applications, managing user transactions and the operation of components such as servers, databases and network devices, detecting changes that could jeopardize application performance. With OneSight, you can identify, prioritize and address emerging problems proactively, before customers or users are affected.
Unlike management products and services that perform superficial tests on static pages, OneSight initiates actual user transactions from multiple agent machines, navigates the applications just as a customer would, measures everything that happens, and then correlates that information with data on the underlying technology infrastructure and reports on service level objectives. By driving end-to-end transactions, OneSight exercises all levels of multi-tier applications, detecting bottlenecks that other management tools might miss.
Benefits 

Measure, manage and improve services from the perspective that matters most—that of the end user

• Increase ability to detect, prioritize and resolve issues early
• Manage critical transactions and supporting applications in minutes for a faster ROI
• Lower total cost of ownership thanks to unified technology that reduces the number of disparate tools and interfaces
• Generate reports for use in real-time and historical problem analysis, capacity planning and interdepartmental communication
• Track and manage performance against Service Levels
• Measure and improve reliability and performance

Monitoring Features
True end-user transactions from inside your firewall and across the Internet to measure the end-user experience and detect issues before the user does
• Automatic validation of availability, navigation, performance and content

• Combine end-user experience with data on underlying applications and infrastructure performance
• Enables quick isolation and resolution of performance issues
• Encourages collaboration, provides role-specific views, and anytime anywhere access
• Featured Service Level Management capabilities
• Rich alerting and escalation capabilities
• Complete performance reporting solution

Onesight for Contact Centres

OneSight Management Solutions offer on-going contact centre monitoring by emulating the experiences of customers and agents to help you ensure the consistency and performance of voice applications and systems. These contact centre monitoring solutions evaluate performance at multiple layers from the customers’ and agents’ Quality of Experience down to the performance and availability of the applications, systems and infrastructure.

OneSight for Contact Centres

By combining customer Quality of Experience data from simulated transactions with infrastructure-level performance data, OneSight for Contact Centres provides a single, comprehensive perspective on the operation of the contact centre. This multi-layer view enables companies to both proactively identify customer-affecting problems and to quickly troubleshoot them. OneSight for Contact Centres utilizes “monitors” to get an in-depth look at voice transactions, call statistics and telephony systems.

OneSight Voice Transaction Monitors

Simulates users interacting with your contact centre from self-service applications and through to virtual agents. This contact centre monitoring system is capable doing everything a real caller does—Dialling in, speaking or sending DTMF tones, listening to prompts, hearing voice quality—and thereby keeps a 24x7 watch on what your customers are actually experiencing.

OneSight Call Statistic Monitors

Correlates real-time call behaviour with voice self-service performance. These measurements provide visibility into the impact that automation technologies have on the agent Key Performance Indicators (KPIs) and overall caller behaviour, for use by both contact centre operations and management.

OneSight Telephony Monitors

Provide real-time monitoring and alerting for the voice applications that support the automated customer services offered by a contact centre. Vendor-specific monitors for market-leading PBX/ACD, IVR, CTI, databases and speech recognition systems collect application and system health and availability metrics "out of the box", without the use of a local agent.

Hammer XMS & Hammer XMS Active

Integrating active and passive monitoring techniques, the Hammer XMS family of products provides the truest assessment of network and service behaviour. Scaling to handle the largest of networks, Hammer XMS synthesizes a wide range of critical operations data (real-time network performance statistics, extensive signalling and media metrics per call, detailed decodes of packet payloads and protocol messages, or simulated tests for voice quality analysis) making it a valuable asset across multiple groups within a service provider organization.

Hammer Call Analyzer

Quickly identifying the root source of network problems is critical to timely deployment and customer satisfaction. Hammer Call Analyzer, known as HCA, is a time-saving diagnostic and analysis tool for VoIP, NGN, and IMS networks. HCA can be used to uncover, isolate, and troubleshoot signaling and media problems. Valuable features include full protocol decodes, call/session correlation across multiple protocols and multiple domains, call/session flow visualization and media analysis.