Service Assurance

For most organisations, the demand of coping with the growing number of technologies and business critical services is proving challenging, both from a deployment and support perspective. This often results in unpredictability, frequent service disruptions, poor visibility and degraded performance.

To address this challenge, a structured approach is needed, utilising specialist tools and best practice methodology to give high-definition visibility of the services managed. For IT Departments to troubleshoot issues, support root cause investigation and quantify service level performance, individual devices, applications, traffic flows and customer experience must all be monitored. Cohesive monitoring and reporting on these separate aspects enables key services to be aligned with business requirements

Proactive service management

By adopting an effective, proactive service management strategy, the time taken to resolve business impacting service outages can be dramatically reduced.

The diagram below highlights the delay in using a reactive approach where the end user reports the fault and then recovery is initiated, versus a proactive approach which can potentially restore service before the user is impacted.

Nxtera’s consultancy and monitoring solutions help businesses by leveraging best of breed technologies including:-

· Microsoft System Centre Operations Manager (operating system and application management)

· NetScout nGenius (traffic flow, capture, decode and analysis)

· Empirix Onesight (synthetic traffic generator)

· Castle Rock SNMPc (mib based device management)

Having built strong relationships with these strategic partners, combined with our expertise, Nxtera are able to help our customers develop the right support model for their business