Customer Experience Management

Nxtera Synthetic Transactions for Video, Web and VoIP services to manage customer experience

• Synthetic transactions which provide measure customer experience
• Ensure content aquisition and quality of VOD, IPTV and Streaming Media.
• Ensure web and ecommerce sites are always functioning correctly

  Place VoIP calls into your system and monitor MOS scores to ensure voice quality is up to standard.
• Maximise efficiency of internet IT resources.
• Enables outsourcing of IT systems management  

Reporting

• Measure service performance ensuring customer satisfaction
• Proactive capacity management 

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